General Terms and Conditions (GTC) – Beach Homes j.d.o.o. Beach Homes j.d.o.o., Stjepana Radica 14A, 23000, Croatia (hereinafter “Lessor”) offers holiday accommodations in Croatia at CAMPP BUQEZ - BUQEZ ECO RESORT at the following address: Camp Buqez, Jadranska Magistrala 22i, 23211 Drage. The following GTC regulate the contractual relationship between the Lessor and the Guest (hereinafter “Tenant”) in German. They take into account the Croatian Tourism Act, Zakon o pružanju usluga u turizmu, as well as applicable EU regulations. The contract for renting a holiday home is only concluded under these conditions.
Table of Contents:
1. General Provisions and Contract Conclusion
2. Arrival, Departure and Rental Period
3. Special Requests and Side Agreements
4. Prices, Payment and Security Deposit
5. Cancellation
6. Tenant’s Obligations
7. Data Protection
8. Lessor’s Liability
9. Final Provisions (Law, Jurisdiction, Complaints)
10. Severability Clause
1. General Provisions and Contract Conclusion:
Contracting Parties: The Lessor is Beach Homes j.d.o.o., Jadranska magistrala 22, 23211 Drage, Pakoštane, Croatia. The Tenant is the person who books and rents the holiday home. The Tenant must be of legal age and fully legally competent. Minors may only use the accommodation when accompanied by a legally authorized, adult person.
Subject Matter of the Contract: The Lessor provides the Tenant with a holiday home for temporary use for vacation purposes. The maximum number of persons is determined by the description of the respective property and must not be exceeded. All accompanying persons must be specified at the time of booking; subletting the accommodation to third parties or unregistered persons is not permitted. The use of the holiday home is exclusively allowed for private leisure purposes. Parties, events (e.g. bachelor or bachelorette parties), as well as use for commercial purposes (e.g. filming or photography without permission) are prohibited. Breaches entitle the Lessor to immediate termination of the rental agreement; in this case, no claim for a refund of any amounts already paid exists.
Conclusion of the Contract: The Tenant’s booking may be made in writing, by email, online via the Lessor’s website, or possibly through booking portals. With the booking, the Tenant makes a binding offer to conclude a rental agreement with the Lessor. The rental agreement is only concluded upon the Lessor’s booking confirmation in text form (e.g. by email). If the content of the confirmation deviates from the booking, a new offer by the Lessor is made; the contract is only concluded when the Tenant accepts this offer.
Minimum Stay: Unless otherwise stated in the property description or the offer, the minimum rental period is 3 nights. Shorter stays require individual agreement.
2. Arrival, Departure and Rental Period:
Check-in and Check-out: On the day of arrival, the booked holiday home is available to the Tenant from 16:00. Any later arrival should be coordinated with the Lessor in advance. On the day of departure, the holiday home must be handed back to the Lessor in the contractual condition by no later than 10:00, and the keys as well as the gate opener must be returned at the reception. Individual deviations from the check-in and check-out times are only possible by prior arrangement.
No-show: If the Tenant does not appear by 24:00 on the day of arrival without prior notification, it will be considered a no-show and a withdrawal from the contract. The Lessor is entitled to reassign the property. Any cancellation fees in accordance with the provisions in the Cancellation section will be charged to the Tenant. There is no claim for (partial) reimbursement of any amounts already paid.
Rental Period: An extension of the agreed rental period is only possible with the consent of the Lessor and subject to availability. If the Tenant exceeds the departure time by more than 60 minutes without prior agreement, the Lessor may charge for an additional night.
3. Special Requests and Side Agreements:
Special Requests: The Lessor will make every effort to accommodate special requests (e.g. specific equipment preferences, additional services) where possible. However, these must be stated at the time of booking.
Side Agreements: Deviating agreements (e.g. regarding pet policy, smoking ban, etc.) require written confirmation by the Lessor. Oral agreements without written confirmation do not have any legal effect.
4. Prices, Payment and Security Deposit:
Rental Price: The total rental price is based on the valid price list at the time of booking or the offer for the respective holiday home. All ancillary costs (water, electricity, heating, air conditioning, consumption) are included. The final cleaning of the accommodation is included, unless otherwise stated in the property description. Statutory fees such as tourist tax must be paid in cash at the reception during check-in.
Payment Terms: A deposit of 50% of the total rental price is due within 3 days after receiving the booking confirmation. The balance (50%) must be received at least 4 weeks before arrival; for last-minute bookings within 4 weeks before arrival, the total rental amount (100%) is due immediately. If payment is not made on time, the Lessor reserves the right to withdraw from the contract. Any cancellation fees may be charged to the Tenant. The Tenant will receive a written booking confirmation and invoice, and payments are made via bank transfer (any bank fees are borne by the Tenant).
Security Deposit: The Lessor may require a security deposit (300 EUR per booking) to cover damages or additional costs. The deposit is to be paid in cash at check-in or transferred in advance by agreement. After the proper return of the rental property, the deposit will be refunded minus any damage or cleaning costs. In the case of damages caused by the Tenant, the deposit may be partially or fully retained.
5. Cancellation:
Cancellation by the Tenant: The Tenant may cancel the contract at any time before the start of the rental period in writing (e.g. by email). The time of cancellation is determined by the receipt of the cancellation notice by the Lessor. The following tiered cancellation conditions apply:
Up to 45 days before arrival: free cancellation (no fees).
44 to 30 days before arrival: 50% of the total rental price.
29 to 15 days before arrival: 75% of the total rental price.
14 days or less before arrival: 100% of the total rental price.
The Tenant retains the right to prove that the Lessor incurred lower damage.
No-show: In the event of a no-show without a cancellation notice, the full rental price (100%) will be retained or becomes due. Payments already made will be offset against cancellation fees and any excess amounts will be refunded if applicable.
Cancellation by the Lessor: The Lessor may cancel the contract if force majeure or unforeseeable events make it difficult, dangerous, or impair the provision of the accommodation. In this case, the Tenant will receive all payments back. In the event of cancellation for an important reason attributable to the Tenant, no refund will be made.
Travel Cancellation Insurance: It is recommended to take out travel cancellation insurance in order to cover financial losses in case of cancellations or trip interruptions (e.g. due to illness or accident).
Note: There is no statutory right of withdrawal for consumers for this contract (in accordance with the EU Consumer Protection Directive) since the service is provided within a fixed period. The above cancellation conditions replace any such statutory provisions.
6. Tenant’s Obligations:
Duty of Care: The Tenant undertakes to treat the holiday home, including its inventory and outdoor areas, with due care and to instruct all accompanying guests to do the same. Any damage or disturbances during the stay must be reported immediately. The Tenant is liable for all damages caused by his or her negligence.
Defects and Complaints: Any pre-existing defects must be reported to the Lessor immediately, at the latest within 24 hours. Complaints during the stay must be communicated without delay, as later claims may be excluded. The Tenant must cooperate as reasonably required in the event of performance issues.
House Rules: The usual house rules apply, including quiet hours (22:00–7:00), a smoking ban, and, if applicable, pet regulations. On the day of departure, the Tenant must ensure that all personal belongings are removed, household waste is disposed of properly, and dishes are cleaned. The holiday home must be left broom-clean, and in particular, the grill must be cleaned after use. Excessive soiling may result in additional cleaning costs.
7. Data Protection:
Personal data of the Tenant (e.g. name, address, contact and identification details) will only be processed by the Lessor for the execution of the rental contract, in compliance with data protection regulations (EU General Data Protection Regulation and Croatian law). The Tenant consents to the storage and use of the data to the necessary extent.
Retention and Deletion: The data will be treated confidentially and deleted after the expiry of the statutory retention periods, unless other legal obligations exist. The Tenant may request access to, correction of, or deletion of his or her data.
Further details can be found in the Lessor’s Privacy Policy on the website.
8. Lessor’s Liability:
Contractual Performance: The Lessor guarantees that the description of the holiday home corresponds substantially to reality and that the rental property is delivered habitable, clean, and fit for use at the start of the rental period. In the event of significant defects, the Lessor is liable within the limits of statutory provisions for rent reduction or damages, provided that timely remedial action was not possible.
Exclusions of Liability: The Lessor is not liable for damages not attributable to him, particularly in cases of force majeure, natural events, or infrastructural failures. Short-term disturbances of systems beyond his control also fall under this exclusion. Parents are liable for their children.
Liability for Tenant’s Property: The Lessor is only liable for lost valuables, money, or vehicle damage in cases of intent or gross negligence. The Tenant is advised to secure the accommodation properly.
Limitation of Liability: The Lessor’s liability is limited, regardless of the legal basis, to cases of intent and gross negligence. In cases of injury to life, body, or health, statutory provisions apply without restriction.
9. Final Provisions (Law, Jurisdiction, Complaints):
Governing Law: The contractual relationship is governed by the law of the Republic of Croatia, even in cases of cross-border contracts. The United Nations Convention on Contracts for the International Sale of Goods (CISG) and other conflict of law rules are excluded. Mandatory consumer protection provisions of the Tenant’s country of origin remain unaffected.
Jurisdiction: The jurisdiction for disputes is the place of business of the Lessor in Zadar, Croatia, unless another exclusive jurisdiction is prescribed by law. The Lessor reserves the right to assert claims at the Tenant’s general jurisdiction.
Complaints Procedure: The Lessor maintains a complaints log in which any on-site or email complaints can be noted. The receipt of a written complaint is immediately acknowledged and answered within 15 days. If the Tenant’s issue cannot be resolved, it is possible to approach the responsible tourism inspection authority.
Online Dispute Resolution (EU ODR Platform): The Lessor refers to the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. It is expressly pointed out that participation in a dispute resolution procedure before a consumer arbitration board is neither intended nor mandatory (in accordance with §36 VSBG).
The GTC and further information can be accessed on the Lessor’s website in German and other languages.
Contract Language: The contract language is German. An additional translation (e.g. into English) can be provided upon request; however, the German version is authoritative.
10. Severability Clause:
If any provision of these GTC is or becomes invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. In place of the invalid clause, the provision that comes closest to the economic and legal intent of the original regulation shall be deemed agreed upon. The same applies to any contractual gaps. All other legal provisions remain applicable.
